PRIVACY POLICY

Effective Date: November 1, 2025

Scope: This Privacy Policy applies to https://thefixsolutions.com and any

sub-domains, mobile versions, applications, or online portals operated by

The Fix Franchise LLC (the "Website").

1. INTRODUCTION

Your privacy matters to us.

This Privacy Policy explains how The Fix Franchise LLC (doing business as "The Fix Solutions" and "The Fix Tech Repair") (collectively "The Fix," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you:

- Access or use our Website

- Schedule a repair

- Purchase a product

- Apply for franchise information

- Otherwise, interact with our services

By using the Website, you consent to the practices described in this

Privacy Policy.

2. INFORMATION WE COLLECT

We collect different types of information depending on your interaction with us.

2.1 PERSONAL INFORMATION YOU PROVIDE:

Contact Information:

- Name, Address (billing and shipping), Email address, Telephone number

Device and Service Information:

- Device identifiers and model

- Device condition and repair history

- Service preferences

Payment Information:

- Credit/debit card information (processed securely by a third-party payment

 processors)

- Billing address

Franchise Inquiry Data:

- Business name and address

- Investor qualification information

- Resume and business experience

- Business plans and financial capacity

Account Information:

- Username and password

- Account preferences

- Service history

Communications:

- Support and service communication records

- Feedback and reviews

- Email correspondence

2.2 INFORMATION COLLECTED AUTOMATICALLY:

Technical Information:

- IP address

- Browser type and version

- Operating system

- Device type and identifiers

- Referring URL

- Pages visited and time spent

- Click-stream data

Location Data:

- Approximate location (if you enable location services)

- Used for store locator and service booking features

Cookies and Tracking:

- Cookies, web beacons, and similar technologies

- Analytics data

- Session information

2.3 INFORMATION FROM THIRD PARTIES:

 - Credit card processors and payment networks

- Fraud screening services

- Public business registries (for franchise applicant verification)

- Social media platforms (if you choose to link accounts)

- Credit reporting agencies (for franchise applicants with consent)

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

Service Delivery and Operations:

- Provide, operate, and improve our services

- Process repair scheduling and fulfillment

- Complete sales transactions and process returns

- Manage warranty claims and customer support

- Communicate about your bookings, orders, or account

Communications:

- Send service notifications and updates

- Respond to your inquiries and requests

- Provide customer support

- Send marketing communications (with your consent - you may opt out)

Franchise Development:

- Evaluate franchise applications and qualifications

- Communicate about franchise opportunities

- Process franchise agreements and onboarding

- Provide ongoing franchise support

Legal Compliance and Protection:

- Comply with legal obligations

- Prevent fraud and abuse

- Monitor security risks

- Enforce our Terms of Use

- Protect our rights and property

Business Analytics:

- Generate aggregated, anonymized data

- Analyze usage trends and preferences

- Improve services and user experience

- Develop new features and services

4. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

Service Providers and Contractors:

We share information with third parties who perform functions on our behalf:

- Payment processors

- Shipping and logistics providers

- Analytics vendors

- IT service providers

- Marketing service providers

- Repair service partners

Affiliated Entities:

We may share information with:

- The Fix Franchise LLC

- Peace Electronics Corporation (our affiliate)

- Other entities under common ownership

For corporate purposes including franchise development and operations

Legal Requirements:

We disclose information when required to:

- Comply with law, regulation, or legal process

- Respond to governmental requests

- Enforce our rights or protect our property

- Protect the safety of our users or the public

Business Transfers:

In connection with:

- Merger, acquisition, or sale of assets

- Bankruptcy or reorganization

- Other business transaction

You will be notified of any such transfer and your choices regarding your

information

With Your Consent:

- When you direct us to share information

- When you consent to sharing

- As described at the time of collection

Sale of Personal Information:

We do not sell your personal information for monetary consideration.

Under California law (CCPA), certain data sharing may be considered a "sale."

If applicable, you have the right to opt-out. See Section 7 for details.

We may “share” personal information for cross-context behavioral advertising as defined under California law. You may opt out of such sharing as described below.

5. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers use cookies, web beacons, analytics, and other

tracking technologies to:

Purpose of Cookies:

- Recognize you when you return to the Website

- Remember your preferences and settings

- Facilitate navigation and improve user experience

- Measure and analyze usage trends

- Provide targeted advertising and marketing (where you consent)

- Detect and prevent fraud

Types of Cookies:

Essential Cookies:

Necessary for the Website to function properly. Cannot be disabled.

Performance Cookies:

Collect information about how you use our Website to improve performance.

Functional Cookies:

Remember your choices and preferences.

Advertising Cookies:

Used to deliver relevant advertisements and measure campaign effectiveness.

Your Cookie Choices:

You may configure your browser to refuse cookies or alert you when cookies

are being sent. However, disabling cookies may affect your ability to use

certain features of the Website.

To learn more about cookies and how to manage them, visit:

www.allaboutcookies.org

Third-Party Analytics:

We use Google Analytics and similar services. To opt-out of Google Analytics,

visit: tools.google.com/dlpage/gaoptout

6. DATA RETENTION AND SECURITY

Data Retention:

We retain your personal information for as long as necessary to:

- Fulfill the purposes for which it was collected

- Comply with legal obligations

- Resolve disputes

- Enforce our agreements

Retention periods vary based on:

- Type of information

- Purpose of collection

- Legal requirements

Typical retention periods:

- Account information: Duration of account + 7 years

- Transaction records: 7 years (tax and legal requirements)

- Marketing data: Until opt-out or 2 years of inactivity

- Franchise application data: 3 years

Security Measures:

We implement commercially reasonable administrative, technical, and physical

safeguards to protect your information:

Technical Safeguards:

- Encryption of data in transit (SSL/TLS)

- Secure storage systems

- Firewalls and intrusion detection

- Regular security assessments

Administrative Safeguards:

- Access controls and authentication

- Employee training on data protection

- Confidentiality agreements

- Incident response procedures

Physical Safeguards:

- Secure facilities

- Access controls to data centers

- Visitor management

Limitation:

No security system is perfect. While we strive to protect your information, we cannot guarantee absolute security. You provide information at your own

risk.

7. YOUR RIGHTS AND CHOICES

Depending on your state of residence and applicable law, you may have the

following rights:

General Rights (All Users):

Right to Access:

Request a copy of the personal information we hold about you

Right to Correction:

Request correction of inaccurate or incomplete information

Right to Deletion:

Request deletion of your personal information (subject to legal exceptions)

Right to Opt-Out of Marketing:

Unsubscribe from marketing communications at any time

California Residents (CCPA Rights):

In addition to the above, California residents have:

Right to Know:

- Categories of personal information collected

- Categories of sources

- Business purpose for collection

- Categories of third parties with whom we share information

- Specific pieces of information collected

Right to Opt-Out of Sale:

Request that we not sell your personal information

Right to Non-Discrimination:

We will not discriminate against you for exercising your rights

Right to Limit Use of Sensitive Information:

Request limitation on use of sensitive personal information

Virginia, Colorado, Connecticut, Utah Residents:

Similar rights under respective state privacy laws, including:

- Right to access

- Right to correction

- Right to deletion

- Right to opt-out of targeted advertising

- Right to opt-out of sale

- Right to data portability

How to Exercise Your Rights:

To exercise any of these rights:

Email: [email protected]

Subject: Privacy Rights Request

Include in your request:

- Your name and contact information

- Description of the right you wish to exercise

- Sufficient detail to locate your information

Verification:

We will verify your identity before acting on requests. This may require:

- Providing identifying information

- Confirming email address or phone number

- Additional verification for sensitive requests

Response Time:

We will respond within the time required by applicable law:

- Generally within 30-45 days

- May extend once with notice

Authorized Agents:

You may designate an authorized agent to make requests on your behalf.

The agent must provide proof of authorization.

8. CHILDREN'S PRIVACY

Our Website and services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected information from a child under 13

without verifiable parental consent, we will take steps to delete it

promptly.

If you believe we have collected information from a child under 13, please

contact us immediately at: [email protected]

9. INTERNATIONAL TRANSFERS

Our operations are based in the United States.

Your information may be transferred to, stored, and processed in:

- The United States

- Other jurisdictions where The Fix or its service providers operate

By using the Website, you consent to such transfers.

Data Protection:

We take appropriate measures to ensure your information receives adequate

protection in compliance with applicable law.

International Users:

If you are located outside the United States, you are responsible for

compliance with any local laws applicable to your use of the Website and

transfer of information.

10. THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites, services, or

applications.We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites

you visit.This Privacy Policy applies only to information collected by The Fix.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

- Changes in our practices

- Changes in applicable law

- New features or services

- Feedback from users

When We Update:

- The "Effective Date" at the top will be revised

- We will provide notice of material changes by:

 - Posting a conspicuous notice on the Website

 - Sending email notification (if we have your email address)

 - Other appropriate means

Your Continued Use:

Continued use of the Website after changes become effective constitutes

acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Previous Versions:

Archived versions of this Privacy Policy are available upon request.

12. CONTACT INFORMATION

For questions, complaints, or requests regarding this Privacy Policy or

our data practices:

The Fix Franchise LLC

Attn: Privacy Officer / Legal Department

600 Hollister Road

Teterboro, NJ 07608 USA

Email: [email protected]

For California residents, you may also contact the California Attorney General's office regarding privacy concerns.

13. DO NOT TRACK SIGNALS

Some browsers have "Do Not Track" features. Currently, there is no industry

standard for responding to Do Not Track signals.

We do not currently respond to Do Not Track signals. If a standard is

established, we will reassess our response.

Version: 1.0

Effective: November 1, 2025