A modern phone is built as a closed box. Sealed edges, gasketed panels, adhesive round the whole perimeter. On paper almost nothing should get inside

Android faults are unusually predictable. Not the timing of an individual drop, but the pattern — what tends to go wrong in a phone’s first

Every other repair in our store is about a device. This one is not. Nobody walks in worried about a hard drive. They walk in

Nobody plans a phone repair. It lands in the middle of a day that was already full, and the questions people actually ask are practical

This is the one repair where what you do in the first ten minutes matters more than anything we do afterwards. With a cracked screen,

There is an assumption we run into a lot: that a repair store is really an iPhone store that will reluctantly look at anything else.